CERP Complaints Policy
The American Dental Association's Continuing Education Recognition Program (CERP) Committee will consider formal written complaints about ADA CERP approved providers of continuing dental education if the complaint documents substantial noncompliance with the ADA CERP Recognition Standards and Procedures or established recognition program policies.
The ADA CERP Committee is interested in the continued improvement and sustained quality of continuing dental education programs, but does not intervene on behalf of individuals or act as a court of appeal for individuals in matters not related to the ADA CERP standards and policies.
Attempts at resolution between the complainant and the provider should be attempted and documented prior to initiating a formal complaint. The CERP Committee will evaluate potential complaints to ascertain that they pertain to ADA CERP standards and criteria and/or recognition program policies. A potential complainant must provide complete information and documentation about the alleged lack of compliance with the standards and criteria or recognition program policies.
Complaints may be forwarded to the committee by course participants, course faculty, other ADA CERP approved CE providers, constituent dental societies, state boards of dentistry and other interested parties. Upon receipt of a formal complaint, the committee will initiate a formal review of the provider's recognition status. Any such reviews will be conducted in accordance with the ADA CERP policy on complaints, in a manner that ensures due process.
A recognized provider may also be reevaluated at any time if information is received from the provider or other sources that demonstrates changes in program administration or scope, or that the program may no longer be in compliance with the CERP standards and criteria for recognition.