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Laws may prohibit texting and calling patients

September 08, 2015 The ADA Center for Professional Success offers tips on texting and calling patients and information on federal laws that may prohibit such acts.

Dentists may need to obtain written consent and take other steps to avoid liability and penalties under federal laws like the Telephone Consumer Protection Act. The laws were created so consumers wouldn't receive unwanted communications, such as telemarketing calls, but the laws may prevent dentists from using traditional methods to contact their patients.

Dental practices are among the businesses that have already been sued for violating these laws. Individuals can sue for up to $1,500 for every phone call or text that violates the Telephone Consumer Protection Act.  

Visit Success.ADA.org to see a sample consent form dentists can provide patients and to read some tips on how dentists can help stay in communication with their patients within the law.