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Schedule a Time to Take the Examination

Advanced Scheduling

Please remember, you may schedule your examination appointment with Prometric only upon receipt of your eligibility notification.

Rescheduling Examination Appointments

Reschedule your examination appointment by contacting Prometric. Rescheduling will result in a fee paid directly to Prometric.

The fees for rescheduling testing appointments are as follows:

 Cancellation/Reschedule period Cancellation/Rescheduling Fee
 30 or more days before test date   $25
 5-29 days before scheduled test date   $60
 1-4 days before scheduled test date $150
Penalty if candidate fails to appear for a scheduled
testing appointment OR presents themselves more than 
30 minutes after the scheduled start time and is refused
admission
 full testing fee will be forfeited 


Take the Exam at a Prometric Test Center

If you have concerns about scheduling issues, examination conditions, or any other unresolved problems, inform the test administrator before leaving the test center. For issues requiring further action, email testingproblems@ada.org within five business days after the scheduled examination appointment.

If you need to cancel or reschedule your appointment due to an emergency please contact the Department of Testing Services by emailing testingproblems@ada.org or calling 800.232.1694.