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Frequently Asked Questions

  1. General
  2. Registration
  3. International Attendees
  4. Housing
  5. Courses

General

Where is ADA 2018 being held?

The 2018 ADA annual meeting is being held in Honolulu, at the Hawaii Convention Center. The address of the center is 1801 Kalakaua Ave, Honolulu, HI 96815.

What are the dates of ADA 2018?

Continuing Education Program

October 18-21

Exhibit Hall

October 18-20

House of Delegates

Friday, October 19 & Monday, October 22

What are the hours of the Exhibit Hall?

The Exhibit Hall will be open during the following hours:

Thursday, October 18

7 a.m.-3 p.m.

Friday, October 19

7 a.m.-3 p.m.

Saturday, October 20

7 a.m.-1 p.m.

When will the preliminary program will be available?

The Preliminary Program is now available online. It is also available for ordering through the ADA Catalog.

What does it cost to attend ADA 2018?

The cost for the annual meeting depends on the attendee type as well as the date of registration. Please visit Fees & Policies for detailed information.

Do I need a ticket for the evening event, Some Enchanted Evening?

Special this year, the Opening General Session will be combined with the Distinguished Speaker Series and the Welcome Reception for one exciting event!  Some Enchanted Evening, A Welcome Celebration, will take place Thursday, October 18th from 5:30-9 p.m.

Yes, a ticket is required for entrance. The ticket is included in each individual registration. All children must be registered (children under 18 are free).

Will there be a keynote speaker at the evening event, Some Enchanted Evening?

This year there will not be a keynote speaker. Some Enchanted Evening, will consist of an award winning cast of stars from the stage and screen who come together for a musical celebration. Please visit the ADA 2018 website for the latest details.

Will there be a Distinguished Speaker Series (DSS)?

No, there is not a DSS this year. In its place, there will be one event, Some Enchanted Evening on Thursday, October 18th.

Can I bring my family to the Welcome Celebration, Some Enchanted Evening?

You must be registered and have a badge in order to attend. Please add your free ticket to this event in the registration system. All children must be registered (children under 18 are free).

Is there a preferred airline carrier for the show?

For all travel and transportation info please visit Airline/Ground Transportation.

Is there transportation from the airport to the hotel?

For all travel and transportation info please visit Airline/Ground Transportation.

Can children attend ADA 2018?

Children are permitted on the Exhibit floor if they are registered. Children are also permitted in course rooms; however they may not register for a course or occupy a seat. Strollers are not permitted inside course rooms. Registration for children under 18 is free.

Is there child care during ADA 2018?

The ADA does not provide child care. However, some official ADA hotels do offer childcare services. Please check with the concierge at your booked hotel for recommendations of these services.

Is the ADA offering tours in Honolulu?

The ADA is partnering with a tour vendor in Hawaii additional details are be available on the ADA 2018 website.

Where can I get a scooter or wheelchair for the exhibit hall floor?

If you need special assistance, please check the appropriate box during the registration process and the ADA will contact you. Wheelchairs will be available for use within the convention center at no charge.

If you would like to rent your own scooter or wheelchair, please contact: Hawaiian Islands Medical

TOLL FREE number: (833) 264-4633

Or you can request on their website at www.himed.cc

What other dental meetings, professional organizations and alumni groups are meeting during ADA 2018?

There are many dental related groups, professional organizations and alumni groups that will be meeting during the ADA Annual Meeting. A list of these groups are available online. For more detailed information about a specific meeting, please contact the group directly.

Who do I contact if I have additional questions?

For additional Registration or Housing questions, please contact Experient at ada@experient-inc.com or 800.974.2925. Please note: registrations are not accepted over the phone.

For additional General Questions, please contact the ADA at annualmeeting@ada.org.

Registration

When will registration be open for ADA 2018?

Registration will open to the public on February 14, 2018.  For all registration information please visit the Registration page.

What is the deadline to register?

Registration will open February 14, 2018 at 9 a.m. CDT and remain open through on-site registration during the annual meeting. Register before September 21 at 5 p.m. CDT to take advantage of advanced registration pricing. Registration and course fees increase after this deadline.

How do I register?

Register online, by fax or mail.  After February 14, 2018, the registration link will be available on the Registration page. We strongly recommended registering online to ensure real-time availability of courses, events and housing.

Can I register over the phone?

No, registrations are not accepted over the phone. Please register online by visiting the Registration page after February 14, 2018.

Can I register by fax or mail?

You can register by fax or mail, however please note that availability of courses, events and housing requested by fax or mail are not guaranteed. We strongly recommended registering online to ensure real-time availability of courses, events and housing. Registration forms are available upon request by calling 800.974.2925.

How do I make a change to my already submitted registration?

If you registered online, please log back in to your account via the Registration page. Once you are logged back in, you can update your information, add or change courses and events, complete your registration again. You will receive a new confirmation email after completing this process showing the changes you made.

I want to register but I do not know my registration type?

Please visit Fees & Policies for detailed information regarding the various registration types.

Do I need to register my spouse?

Registering friends and family allows them access to the Exhibit Hall, the ability to register for various courses and attend the included events.

How do I add family or my dental team to my registration?

If you registered online, log back into your account and select the appropriate registration category on the dashboard.

I am a dental office staff member; can I attend without my doctor?

Yes, dental staff can register and attend the annual meeting without being connected to a registered dentist. When registering, please select “Dental Team” as your registration category.

I am a nonmember and I attended an annual meeting between 2005 and 2017 using the reduced rate, am I eligible for a discounted rate again?

No.  If you took advantage of the special nonmember one-time reduced registration offer from 2005-2017, you must register in the Nonmember registration category and pay the nonmember rate.

Will my registration materials be sent in the mail?

If you are a U.S. or Canadian registrant and registered on or before September 21 at 5 p.m. CDT, you will receive your registration materials in the mail.  Packet mailing will begin in September. Please note that all attendees will receive a separate mailing with their registration materials and they may not arrive at the same time.

If you registered after September 21, you will NOT receive your registration materials in the mail. You will need to go to one of several badge pick up stations in Honolulu.  There will be satellite registration stations located at various hotels. There will also be full registration and badge print stations located at the Hilton Hawaiian Village and the Hawaii Convention Center.

Where do I pick up my badge and tickets if I did not receive them in the mail?

Current registrants that did not receive their badge and tickets in the mail or need to reprint can visit one of several badge print stations. There will be satellite registration stations located at various locations. There will also be full registration and badge print stations located at the Hilton Hawaiian Village and the Hawaii Convention Center.

What are the hours of on-site Registration? Hawaii Convention Center Hours:

*hours are current as of 1/20/2018, subject to change.

Wednesday, October 17

1-5 p.m.

Thursday, October 18

6 a.m.-2 p.m.

Friday, October 19

6 a.m.-3p.m.

Saturday, October 20

6 a.m.-1 p.m.

Sunday, October 21

7-9 a.m.

Hilton Hawaiian Village Hours:

Wednesday, October 17

8 a.m.-6 p.m.

Thursday, October 18

6 a.m.-Noon

Can I register onsite?

A photo I.D. is required for all onsite registrations. If applicable, please bring your student I.D.

I cannot attend ADA 2018 and need a refund, how do I do that?

To receive a refund, all requests must be postmarked or sent no later than September 21, 2018. You may send your request to ada@experient-inc.com or fax to 888-772-1888. Registration and course cancellation/refund requests must be in writing and accompanied by all registration materials, including badges and tickets, if received. Please send materials to:

Experient - ADA 2018
5202 Presidents Ct, G100
Frederick, MD 21703

No refunds will be accepted or granted after the start of ADA 2018 annual meeting on Wednesday, October 17th – including absences due to illness, late arrivals, weather or parking difficulties.

Prior to Advanced Registration Deadline (9/21/2018)

Course Cancellation

  • Requests to cancel or change a course with no penalty must be received on or before Friday, September 21, 2018.

Full Registration & Course Cancellation

  • Requests to cancel a full registration for a full refund, less a $10 processing fee, must be received on or before Friday, September 21, 2018.

Exceptions will not apply. 

Between Advanced Registration Deadline and Start of ADA 2018 (9/22/2018 – 10/17/2018)

Course Cancellation

  • Refund requests for fee lectures will be granted a 50% refund less a $10 processing fee.
  • Refund requests for hands-on workshops and cadaver courses will not be granted.

Full Registration & Course Cancellation

  • Refund requests for fee lectures will be granted a 50% refund less a $10 processing fee.
  • Refund requests for hands-on workshops and cadaver courses will not be granted.
  • Refund requests for registration fee will not be granted.

Exceptions will not apply.  Refunds will be issued no later than December 2018.

No refunds will be accepted or granted after the start of ADA 2018 on Wednesday, October 17 - including absences due to illness, late arrivals, weather, parking difficulties or other reasons.

International Attendees

Will my registration materials be sent in the mail?

Badges will be mailed for all attendees from Canada, however all other International badges and tickets are not sent in the mail. These will need to be picked up on-site at the satellite registration station located at the Hilton Hawaiian Village.  There will also be full registration and badge print stations located at the Hawaii Convention Center.

Where do I pick up my badge and materials onsite?

International badges and tickets can be picked up in several locations.  At the satellite registration station located at the Hilton Hawaiian Village or at the Hawaii Convention Center.

Who do I contact if I have additional questions?

Any additional international questions for international attendees can be addressed by ADA International Relations. Please call 312.440.2726 or email international@ada.org.

Housing

Where are the official ADA hotels located?

Please view the Hotel Map and Amenity Grid.

How do I make a hotel reservation at a discounted rate?

You must be registered for the annual meeting in order to make a reservation at an official ADA hotel. The final step in the online registration process is selection of your hotel.

Please note that reservations must be made through the ADA registration system in order to book rooms at the negotiated rates. These rates are not available by contacting the hotel directly.

Can I make a hotel reservation if I am not registered for the meeting?

No. In order to secure rooms in the ADA hotel room block you must be registered for the annual meeting. However, registrants can reserve up to three rooms for professional staff and family that will be accompanying them to Honolulu.

I am supposed to be in a group block, but my hotel is not showing up?

In order to see a hotel block, you must enter your Group Code on the initial Registration screen or on the hotel search page. If you have entered your code correctly your group block hotel should be at the top of the list.

Which hotels will have shuttle service?

Hotels with shuttle service are identified in the Registration and Housing website on the Hotel Search page.

Which hotels have a fitness center, restaurants, etc…?

For all information about the official ADA hotels please view the hotel list in the registration system on the Hotel Search page.

What if I need to change or cancel my hotel reservation?

Hotel changes and cancellations must be received in writing by Experient by 5 p.m. CDT on September 21, 2018.  Please send all hotel changes and cancellations to ada@experient-inc.com. Beginning September 27, 2018, all hotel changes and cancellations must be made directly with the hotel, and are subject to one night’s room and tax charge direct from the hotel.

Courses

Can I get a list of courses being offered?

View the Online Course Planner to see course offerings and plan your schedule.

Do I need a ticket to attend a free course?

Yes, all courses require a ticket, both fee and non-fee courses.

How do I register to attend a course?

You can register for courses online through the registration process. If you are submitting a paper registration form please list all courses you wish to take. Please note courses are available on a first-come, first-served basis. For the most up-to-date course availability, please register online.

Can I exchange a course ticket for another course that is the same fee?

Switching courses is only permitted before badge and tickets have been mailed. After your registration information has been mailed you can no longer switch courses. At that time you must request a refund and purchase the new course.

The no-fee course I want to take is sold out, is there any way to get a ticket?

Once a no-fee course is sold out, a ticket cannot be issued through the registration system. However, on the day of the course, you can attempt to secure standby seating by proceeding to the course room and getting in the standby line. Admittance to a no-fee course is not guaranteed, but if there are seats available after all ticket holders are seated at the published start time of the course, room monitors will allow attendees without tickets to enter, on a first- come, first-served basis until no more space is available.

How do I know what room my course is in?

All room numbers are printed on course tickets, in the mobile app and also listed in the on-site Official Guide.

How many CE credits is each course worth?

Courses are worth 1.0 CE credit hour for each clock hour, unless otherwise indicated.  An additional half hour is worth half a CE credit. Please see course details in preliminary program or in registration site for more information. It is the attendee’s responsibility to check with their state board to determine if chosen courses will be accepted for credit.

How do I keep track of my CE credits?

You can download a certificate showing your CE credits after the annual meeting. To verify and track your CE from 2012-2017, please visit the CE Credits page.

Are children allowed in course rooms?

Children are permitted in course rooms; however they may not register for a course or occupy a seat. Strollers are not permitted inside course rooms.