About In-Office Plans
What makes an in-office plan with Bento different from using another company or service?
Bento uses award-winning technology to connect patients and dentists directly through a modern app-based experience. With Bento, creating and setting up in-office plans has never been easier for dental practices. Create a Bento account and start setting up in-office plans for your practice in the Bento Dentist Portal within minutes. In-office plans are completely customizable and can be made available to your patients within 48 hours.
Dentists are not required to join the Bento network when using Bento to administer an in-office plan. During step 4 of your account signup dentists can select to opt out of the network when creating an in-office plan.
My practice is not in the Bento network, can we still use Bento to offer in-office plans?
Yes, you can! Dentists do not need to join the network to utilize Bento’s in-office plans.
How much does it cost to offer an in-office plan with Bento?
There are no setup fees to offer an in-office plan with Bento. Once a patient purchases an in-office plan, the patient will pay for the plan monthly. Bento deducts a flat fee per patient per month ($5 USD per patient per month / $60 USD annually per patient) from the total amount paid. Furthermore, Bento does not collect additional fees on services performed outside the services provided by your in-office plan. ADA members save 20% off all per patient per month fees by simply entering their ADA member information in the Bento app when setting up their in-office plan(s).
Example #1: A single patient purchases a $240 “Preventative Services Package” and pays a monthly amount of $20. Bento retains a $4 fee per patient per month for ADA members / $5 fee per patient per month for non-ADA members and the remaining balance is directly deposited into the bank account on file for the practice.
Example #2: A patient purchases a $240 “Preventative Services Package” for themselves and 3 family members. The total charge for this family of 4 is $80 per month and Bento retains a $4 fee per patient per month for ADA members ($16 for the entire family) / $5 fee per patient per month for non-ADA members ($20 for the entire family) and the remaining balance is directly deposited into the bank account on file for the practice.
Can I create and offer multiple in-office plan options?
Of course! You can create as many plans as you like and customize them for your patient base. Use any CDT code and price your plan how you want to. If you have multiple practice locations, you can control which in-office plans are available at which locations.
How does a patient sign up for my in-office plan
Once your plan has been created you will receive a “practice plan code” via email. Patients must download the Bento Dental app on their smartphone and create a free account. Once a patient has created their own Bento account, they are able to search for and purchase your specific in-office plan using the “practice plan code” you provide them with.
Does Bento provide marketing materials to help my practice promote my in-office plan(s)?
Bento provides all dentists with a digital media kit that can be customized to promote your new in-office plan to your patients. Access to the digital media kit can be found in the Bento Dentist Portal.
Why do I have to verify my bank account information when I set up my in-office plans
Bento uses a secure electronic funds transfer (EFT) to provide quick, safe, and streamlined payment to dentists using its platform. This ensures that timely payment is made directly from the patient to the dentist without waiting for a check.
Why does Bento use a fee schedule versus my office fees for services rendered outside of the in-office plan design?
Bento has streamlined the discount selection step during the in-office plan set up process. Offices can select a light, moderate, or heavy discount based on the fees in your local area without having to manually enter each service fee. These discounted rates are only available to patients who have purchased your in-office plan.
How do I receive payment from my patients?
After a patient completes their purchase of an in-office plan through the Bento Dental app, Bento will directly deposit funds via electronic funds transfer (EFT) to the bank account associated with your practice. Payments are processed within 7 business days.
Does Bento support HSAs (Health Savings Accounts)?
For any patient portion due, you may process payments using HSA funds in your office. At this time Bento’s mobile app only accepts credit cards.
How do you integrate with our Practice Management Software (PMS)?
Bento works with all practice management software systems. Depending on your practice management system, Bento can be added as either a “New Insurance Company” or a new “Payment Type”.
In all cases, office administrators will want to create a note, flag, or prompt as a reminder to always launch and sign in to the Bento Dentist Portal in order to collect payment on services rendered to Bento patients. The Bento Dentist Portal includes full payout and service reporting that makes reconciliation a breeze. For more information on how to connect to a specific PMS system, visit bento.net/bentopedia or contact Bento directly at 800.734.8484.
Where can dentists find resources and receive technical support when setting up a customized in-office plans?
For immediate support visit bento.net/bentopedia to see frequently asked questions and view how-to’s for setting up and using the Bento Dentist Portal. Still have additional questions? Contact Bento at firstname.lastname@example.org or call 800.734.8484 for additional assistance.
If the dentist chooses to discontinue use of the Bento Portal for in-office plans, how are early terminations & refunds handled?
Bento will process any refunds within 30 days of the plan purchase date as long as no services have been performed. After 30 days, refund and cancellation policies are determined between dentist and patient. If an office decides to discontinue the use of Bento Dentist Portal, they will still have to honor the terms and any outstanding services that were purchased as a part of the in-office plan.
Can dentists process refunds to patients who choose to leave the in-office plan through the Bento Dentist portal?
This feature is not yet available. Dentists must maintain their own agreement with patients and provide refunds directly.
Where can I find a dentist-patient contract template?
Bento requires that dentists maintain their own agreement for anything not covered by Bento’s policies and as required by state regulations. Dentists can find templates and additional resources in Bentopedia and through the ADA resource center.
How do Direct Primary Care Agreement laws impact Bento’s in-office plans and what do dentists need to know about these regulations?
All dentists must comply with their state regulations around Direct Primary Care Agreements. ADA offers a resource free to ADA members that provides a tracker on current state regulations regarding Direct Primary Care Agreements. ADA Members can access the most recent list of state legislation. (ADA member login required)
Do in-office plans auto-renew annually?
Yes! Plans renew annually. Patients will receive an email reminder from Bento 30 days prior to a patient’s renewal date enabling them to make necessary changes to their in-office plan.
Can dentists sign up patients for an in-office plan via the Dentist Portal
Currently, patients can use the Bento Dental app on their smartphone to purchase an in-office plan using the Practice Plan Code your office provides them with. Practices can also add patients to an in-office plan directly using their Bento Dentist Portal.
For more information about Bento visit bento.net or search for questions and how-to’s at bento.net/bentopedia.
Where can I find additional answers to questions about Bento, the network and in-office plans?
For detailed answers to questions, how-to guides and extensive lists of FAQ we recommend that dentists visit bento.net/bentopedia.
How can I contact Bento?