PatientSmart FAQ

For potential new patients, having a robust website with meaningful ADA content adds credibility to your practice and will help turn web visitors into first-time patients.

With your existing patients, PatientSmart education materials will help you make the most of your valuable face-to-face time. Patents will arrive having read the information you sent and are more ready to accept your treatment plan. And you can follow up with additional information electronically.

A well cared for patient, who feels their dentist communicates with them, is loyal to the practice and attracts new patients to that practice, as well.

1. Place your subscription order

Order using the ADA’s online catalog or call the ADA at 800.947.4746.

2. Watch for an email from ADA PatientSmart

After ordering, you’ll receive an email with a link to your Subscriber Page.

3. Authorize your site and set your preferences

Log in to your Subscriber Page. Type in your contact info, practice URL and check the topics you wish to display.

4. Cut and paste

Pick the button you want to show on your site. Then paste its “code nugget” into your page. Site visitors can click the button to see PatientSmart content. If you need help with setup, customer support is just a phone call or email away.

5. Share with your patients

You’ll get the most from your subscription by emailing PatientSmart pages to patients before, during, or after visits. And of course, the information will be easy to find for patients who visit your website on their own.

No. Each topic has a video and related text and images drawn from the ADA’s most popular brochures. To see sample text and images, visit the topic list.

PatientSmart includes articles and videos accessed on the internet; Toothflix DVDs include videos to show within your practice walls. View the feature comparison chart.

No problem, should you need to cancel your subscription, just call the ADA at 800.947.4746 and fees for any unused months of the subscription will be refunded. However, after 30 days the ADA will be unable to refund the $99 start-up fee.

Because the ADA maintains this information (and automatically updates it as needed) it must be housed centrally and not under your URL. But to make sure your practice is promoted, any time a patient accesses a PatientSmart page through your site, it will be clearly marked with your practice name and clearly marked with a one-click return to your home page.

PatientSmart is very affordable.

A subscription costs only $29.95/month (charged upfront, annually) with a $99 set-up fee. There are no hidden costs and you will never be asked to pay for updates, new editions, or special software. And you can cancel anytime.

No. The information is concise and easy to process. The list of treatment areas will include only the ones you choose based on your practice needs. Patients see just one article at a time. And patients can select the format they prefer—video or text.

With PatientSmart, anytime the ADA makes an update to the content—that’s what your patient will see. It’s always accurate and always trusted. A webmaster can maintain your site but can’t always know which online content is accurate and current. With this tool, you deepen the quality of your web content with virtually no effort—and definitely no worry.

Yes. PatientSmart can be viewed on most devices and browsers, so your patients can see it even when they’re on the go.

PatientSmart is a way to boost the effectiveness of your existing website. With this tool, the ADA is making their long-valued, high-quality brochure information available to your practice and your patients electronically, through your online presence.

PatientSmart is the ADA offering that allows you to put ADA patient education information right on your website. An easy to add button (one small block of code) gives your patients access to up to 48 different areas of information—right from your home page.

PatientSmart is an affordable, concise library of carefully selected content designed to inform, educate, and increase treatment acceptance—without overwhelming the patient or the practice staff. And because it comes from the ADA, it is specifically designed to address our members’ concerns. There’s no sales pressure and there are no hidden fees.

For pricing for a multi-site practice, please email leej@ada.org or call 312-440-4649.