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Letters: MetLife woes

July 15, 2013

This letter to the editor is in regard to the recent article in the May 20 ADA News titled, "CDBP Assists Dentists With MetLife Issue."

MetLife acted in an irresponsible and reprehensible manner. The appropriate and professional action would have been to call the dentists' office or the state board and find out the validity of the current license. Perhaps paperwork was delayed or lost in the mail.

Instead, MetLife does what it does best; delay or in this case deny payment. And in the process they falsely accused the dentist of a crime while casting suspicion on the dentist in the eyes of his patients.

The ADA, for its part, should have been exponentially more proactive. Somewhere in the ADA someone knows an administrator at MetLife. Phone calls should have been made with a finite time limit as to the resolution of the problem.

MetLife once again was the 800-pound gorilla in the room. It sits wherever it wants.

Its up to the ADA to take a firm and aggressive and proactive stance. Watch what happens to membership and retention rates when you do!

Dr. Arthur Feldsott
Pittsford, N.Y.

Editor's note: The article cited several instances in which the ADA responded to the dentist's issues with the insurer and was an active participant in resolving the issue. The ADA encourages dentists to report such issues via the toll-free number, as that is how ADA gains awareness of such activities.