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Letters: Delta Dental

October 16, 2017

A note to say thank you for your Sept. 4 ADA News article “ADA Letter to Delta Dental: Stop Objectionable Practices in EOBs.

My front office team applauds you for this. You cannot imagine the stack of explanation of benefits statements that we have in the queue that require us to practically become full-time advocates for the patient because of such instances. The time involved in doing this takes us away from servicing patients, stalls other claims and postpones treatment. Such makes providing quality care nearly impossible when being forced to answer to a staff dentist working on behalf of a dental insurance company who doesn’t have to answer to the patient. Please continue to look into this matter as we continue to seek the best for every patient.

Mark Beard, D.M.D.
Spartanburg, South Carolina