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ADA DERE Troubleshooting Guide

Need assistance establishing your ADA Dental Experience and Research Exchange (DERE) connection or using your personal dashboard? Find out how to get un-stuck. 

SIGN UP TROUBLESHOOTING

  • I entered my sign up details but did not complete 2-step authorization. What now?
  • When I attempt to sign in, I receive a message saying my username or passphrase is incorrect.
  • I did not receive a verification code to my mobile phone or email.
  • My verification code has expired.
  • I cannot remember my username or passphrase.
  • I am locked out of my account.

ENROLLMENT TROUBLESHOOTING

PORTAL AND DASHBOARD TROUBLESHOOTING

  • My Referral Code is not working.
  • DERE is not loading or displaying.
  • My practice data is not updating every two weeks.
  • I am not seeing the appropriate volume of records in my Data Completeness Report.