Glossary of Dental Terms

A comprehensive list of administrative and clinical terms used daily by dentists and their staff in the course of delivering care to patients.

Dental Administrative Terms: Definitions of terms dentists and practice staff are likely to encounter when interacting with dental benefit plans to (1) determine a patient’s coverage or (2) resolve issues arising from claim adjudication.

Dental Clinical Terms: Addressing clinical terms often encountered when selecting the appropriate CDT Code for patient record keeping and claim preparation.

  • Administrative Terms
  • Clinical Terms
 
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A

administrative costs: Overhead expenses incurred in the operation of a dental benefit program, exclusive of costs of dental services provided.

administrative services only (ASO): An arrangement under which a third party, for a fee, processes claims and handles paperwork for a self-funded group. This frequently includes all insurance company services (actuarial services, underwriting, benefit description, etc.) except assumption of risk.

administrator: One who manages or directs a dental benefit program on behalf of the program’s sponsor. See dental benefit organization: third-party administrator.

allowable charge: The maximum dollar amount on which benefit payment is based for each dental procedure as calculated by the third-party payer.

alternate benefit: A provision in a dental plan contract that allows the third-party payer to determine the benefit based on an alternative procedure that is generally less expensive than the one provided or proposed.

ANSI/ADA/ISO: Acronyms for organizations that administer or develop national and international standards. ANSI (American National Standards Institute) is the national organization established for the purpose of accrediting and coordinating product standards development activities in the United States. It is not a US government agency. The ADA (American Dental Association) is a national standards development organization accredited by ANSI. ISO (International Organization for Standardization) is a worldwide federation of national standards bodies. The results of ISO technical work are published as International Standards. Efforts in the United States directed toward the development of ISO standards are channeled through ANSI.

any willing provider: Legislation that requires managed care organizations (MCOs), such as health maintenance organizations (HMOs) and preferred provider organizations (PPOs) to contract with any providers who are willing to meet the terms of the contract.

appeal: A formal request that an insurer review denied or unpaid claims for services or supplies provided. An appeal can be filed by a healthcare provider or a patient in an attempt to recover reimbursement from a third-party payer such as a private insurance company.

assignment of benefits: A procedure whereby a beneficiary/patient authorizes the administrator of the program to forward payment for a covered procedure directly to the treating dentist.

attending dentist’s statement: An obsolete term for the ADA Dental Claim Form. See claim form.

audit: An examination of records or accounts to check their accuracy. A post-treatment record review or clinical examination to verify information reported on claims.