Client Services

Client Services is committed to fostering member growth, delivering key services and building community to positively impact member engagement and growth.

Dental Society Outreach Managers serve as a primary liaison to dental societies by:

Building and managing relationship with key stakeholders at the dental society level
Working with dental societies to expand their capability to foster member growth
Providing resources and consultation to assist with dental societies overall success

Outreach Managers manage a defined number of states (see list below) and engage with them on a regular basis in a variety of ways that include both onsite and remote support.

Support Services

Facilitating meetings
Leading planning meetings
Conducting strategic planning
Assisting with key staff transitions
Helping manage database clean up
Conducting dental society assessments
Conducting member growth consultations
Providing membership updates and presentations
Problem solving with states/locals on leadership issues
Developing membership growth action plans and metrics
Assisting with dental student and member outreach events
Understanding states needs and advocating on their behalf
Supporting implementation of identified strategies and tactics
Facilitating relationships between states and other areas of ADA
Providing insight to ADA staff on state-specific issues or questions
Informing states on ADA initiatives and connecting them to resources
Developing and providing membership outreach training to volunteers
Assisting with target market campaigns, retention and renewal strategies
Providing onsite and remote orientation and training to dental society staff
Managing dental society engagement efforts with nationally Orchestrated efforts

Let’s work together
Your dental society outreach manager is your first point of contact and can help you chart the course for membership growth and overall dental society success. Contact your dental society outreach manager today to discuss opportunities for collaboration, begin your personalized strategy and action plan or for assistance with navigating the ADA.

Ongoing feedback
We continue striving to serve you better through ADA Client Services. If you have comments or concerns, please feel free to share your feedback with Christine Chico, Director of Client Services, at chicoc@ada.org.

Your client services go-to contacts