Client Services

Client Services is committed to fostering member growth, delivering key services and building community to positively impact member engagement and growth.

Client Service Managers serve as a primary liaison to dental societies by:

Building and managing relationship with key stakeholders at the dental society level
Working with dental societies to expand their capability to foster member growth
Providing resources and consultation to assist with dental societies overall success

Client Service Managers manage a defined number of states (see list below) and engage with them on a regular basis in a variety of ways that include both onsite and remote support.

Client Services Support Services

Facilitating meetings
Leading planning meetings
Conducting strategic planning
Assisting with key staff transitions
Support DEI Initiatives
Conducting dental society assessments
Conducting member growth consultations
Providing membership updates and presentations
Problem solving with states/locals on leadership issues
Developing membership growth action plans and metrics
Assisting with dental student and member outreach events
Understanding states needs and advocating on their behalf
Supporting implementation of identified strategies and tactics
Facilitating relationships between states and other areas of ADA
Providing insight to ADA staff on state-specific issues or questions
Informing states on ADA initiatives and connecting them to resources
Developing and providing membership outreach training to volunteers
Assisting with target market campaigns, retention and renewal strategies
Providing onsite and remote orientation and training to dental society staff
Managing dental society engagement efforts with nationally Orchestrated efforts

DEI Support Services

ADA Institute for Diversity in Leadership – The ADA Institute for Diversity in Leadership (IDL) is designed to enhance the leadership skills of dentists who belong to racial, ethnic and/or gender backgrounds that have been traditionally underrepresented in leadership roles. The program provides opportunities to enhance leadership skills, strengthen professional networks, and set new leadership paths.

Diversity & Inclusion – The ADA serves and supports the different identities, beliefs and perspectives of a diverse membership, leadership, workforce and staff, as well as a wide range of communities and organizations. We are committed to an active diversity and inclusion plan that represents the changing demographics of dentistry, promotes the value of diversity, and fosters a culture of inclusiveness.

Diversity & Inclusion Toolkit – Facilitate conversations about diversity and inclusion, discuss membership diversity success and action, evaluate leadership diversity and pathways for inclusion, foster more welcoming and inclusive environments, and more.

Best Practice Standards for Leadership Composition – View EOY 2020 demographic reports for ADA's House of Delegates, as well as Councils and Committees.

Let’s work together
Your Client Service Team is your first point of contact and can help you chart the course for membership growth and overall dental society success. Contact your Client Service Manager today to discuss opportunities for collaboration, begin your personalized strategy and action plan or for assistance with navigating the ADA.

Ongoing feedback
We continue striving to serve you better through ADA Client Services. If you have comments or concerns, please feel free to share your feedback with Christine Chico, Director of Client Services, at chicoc@ada.org.

Your client services go-to contacts

Christine Chico

Christine Chico
Director of Client Services
chicoc@ada.org

Bridget Baxter

Bridget Baxter, CAE
Sr. Manager, Tripartite Organizational Developmentbaxterb@ada.org
FL

Jeanine Pekkarinen

Jeanine Pekkarinen
Sr. Manager, Client Services
pekkarinenj@ada.org
HI, KY, MO, NY, TN, TX, WV

Val Eyssen

Val Eyssen, CMP
Sr. Manager, Client Services
eyssenv@ada.org
CO, IL, OR, UT, WA, WY

Autumn Wolfer

Autumn Wolfer
Manager, Client Services
wolfera@ada.org
CT, KS, ME, MA, NV, NH, NJ, RI, VT, VA

Sarah Farmer

Sarah Farmer
Manager, Client Services
farmers@ada.org
AL, AK, CA, GA, ID, MI, MS, MT, VI, WI

John Kasper

John Kasper
Manager, Client Services
kasperj@ada.org
AZ, AR, DE, IN, LA, NM, OH, OK, PA, SC

Claire Griffith

Claire Griffith
Manager, Client Services
griffithc@ada.org
DC, IA, MD, MN, NE, NC, ND, PR, SD

Susana Galvan

Susana Galvan
Sr. Manager, Diversity and Inclusion
galvans@ada.org

Matt Zielinski

Matt Zielinski
Manager, Operations and Chapter Engagement
zielinskim@ada