Client Services
Client Services is committed to fostering member growth, delivering key services and building community to positively impact member engagement and growth. Dental Society Outreach Managers serve as a primary liaison to dental societies by:
- Building and managing relationship with key stakeholders at the dental society level
- Working with dental societies to expand their capability to foster member growth
- Providing resources and consultation to assist with dental societies overall success
Outreach Managers manage a defined number of states (see list below) and engage with them on a regular basis in a variety of ways that include both onsite and remote support.
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Support Services
- Facilitating meetings
- Leading planning meetings
- Conducting strategic planning
- Assisting with key staff transitions
- Helping manage database clean up
- Conducting dental society assessments
- Conducting member growth consultations
- Providing membership updates and presentations
- Problem solving with states/locals on leadership issues
- Developing membership growth action plans and metrics
- Assisting with dental student and member outreach events
- Understanding states needs and advocating on their behalf
- Supporting implementation of identified strategies and tactics
- Facilitating relationships between states and other areas of ADA
- Providing insight to ADA staff on state-specific issues or questions
- Informing states on ADA initiatives and connecting them to resources
- Developing and providing membership outreach training to volunteers
- Assisting with target market campaigns, retention and renewal strategies
- Providing onsite and remote orientation and training to dental society staff
- Managing dental society engagement efforts with nationally Orchestrated efforts
Let’s Work Together
Your dental society outreach manager is your first point of contact and can help you chart the course for membership growth and overall dental society success. Contact your dental society outreach manager today to discuss opportunities for collaboration, begin your personalized strategy and action plan or for assistance with navigating the ADA.
Ongoing Feedback
We continue striving to serve you better through ADA Client Services. If you have comments or concerns, please feel free to share your feedback with April Kates-Ellison, Director of Client Services, at katesellisona@ada.org
Your Client Services Go-To Contacts
April Kates-Ellison, M.S., CAE
Director, Client Services
katesellisona@ada.org
312.440.2624
Bridget Baxter, CAE
Senior Manager, Dental Society Outreach
baxterb@ada.org
312.440.2397
AL, FL, GA, MA, MS, NJ, PR
Christine Chico
Senior Manager, Dental Society Outreach
chicoc@ada.org
312.440.3524
AZ, CA, IL, MD, MI, NM, NV, OK, VI
Jeanine Pekkarinen
Senior Manager, Dental Society Outreach
pekkarinenj@ada.org
312.440.2863
HI, IA, KY, MO, NY, TN, TX
Val Eyssen, CMP
Manager, Dental Society Outreach
eyssenv@ada.org
312.440.7720
AK, CO, ID, MT, ND, OR, SD, UT, WA, WY
Nicole Mangiaracina
Manager, Dental Society Outreach
mangiaracinan@ada.org
312.440.2597
AR, DE, DC, KS, LA, NE, NC, SC, VA, WV
Autumn Wolfer
Manager, Dental Society Outreach
wolfera@ada.org
312.440.2808
CT, IN, ME, MN, NH, OH, PA, RI, VT, WI
Susana Galvan
Manager, Diversity and Inclusion
galvans@ada.org
312.440.2809
Tracy Hollenbach
Senior Manager, Office of Student Affairs
hollenbacht@ada.org
312.440.288
Alisa Lockhart
Manager, Office of Student Affairs
lockharta@ada.org
312.440.4656
Michelle Palm
Coordinator, Client Services
palmm@ada.org
312.440.2835