All refunds must be requested in writing, must be sent to ADA@maritz.com.
Registration cancellation – To receive a full refund on registration fees (less a $50 processing fee), all registration cancellations and refund requests must be submitted by Oct. 3, 2025.
Between 5 p.m. CT on Oct. 3, 2025 and 5 p.m. CT on Oct. 15, 2025, you will receive a 50% refund on registration pass fees. After 5 p.m. CT on Oct. 15, 2025, no refunds will be granted.
Registration transfers – Registration records are non-transferable and name substitutions are not permitted.
Paid course changes – You can use credit from one course to purchase a different course of equal or greater dollar value. Course changes will not incur a processing fee. If you are electing to change a course, the removal of one course and addition of another course must happen during the same transaction. Any credit due after the course change will be subject to a $25 processing fee.
Course cancellation – A paid course must be cancelled in writing by Oct. 15, 2025. Cancellation of a Hands-On Activity or Master Class will incur a $25 processing fee. Cancellation of a Botox or Dermal Filler course will incur a $50 processing fee.
Event ticket cancellation – To receive a refund, all event ticket cancellation requests must be submitted by Oct. 15, 2025. Event ticket cancellation is not subject to a processing fee.
ADA product cancellation – To receive a refund on discounted ADA products purchased through the registration portal, all refund requests must be received Oct. 15, 2025. If you have not received CE from an online course, you can cancel your online subscription by submitting a request by Oct. 15, 2025. Products will begin shipping on Sept. 17, 2025.
Registration records are non-transferable and substitutions are not permitted.
The ADA reserves the right to review each registration for the appropriateness of the selected registration category. Any dentist found in a non-Dentist category will be changed to the correct Dentist category and charged the associated fee. A Guest category is not allowed in certain courses and cannot claim any continuing education credits.