Dental Insurance 101: A Beginner's Course for Office Staff [Webinar]

Are you a new office manager trying to navigate dental insurance?  Or a dentist starting a new practice or did you hire new front office staff who are trying to file claims?
This on-demand webinar will explain the basics of how PPO plans and networks operate so that both new and existing office staff will be better able to support patients presenting with these plans. Dr. Amrita Patel, a general dentist from New York, will keynote this educational course on dental insurance. Upon completion, participants will:
  • Gain a basic understanding of coordination of benefits rules and will learn of available educational resources from the ADA.
  • Acquire a basic understanding of participating provider organization (PPO) plan designs and how these plans manage care by controlling costs.
  • Have a better understanding of common contractual clauses and the national processing policies within PPO agreements and the potential financial implications on a typical dental practice.

This no-cost webinar is another of the many ways the ADA is working to support our members by providing valuable educational resources on dental insurance issues for dental practice managers and front office staff.

Additional Resources:

Please note: CE credit is only provided for participating in the live webinar; viewing this recording does not qualify for credit.


About the presenters

Amrita R. Patel, D.D.S.

Dr. Amrita R. Patel is a 2011 graduate of the NYU College of Dentistry, after which she completed a GPR program at the Nassau University Medical Center. Dr. Patel and her father, endodontist Dr. Rohit Z. Patel, own multiple group practices in the metro NYC area. She was chair of the NYSDA New Dentist Committee, is on the board of NYSDA Support Services, and is the New Dentist Representative on the NYSDA Council on Ethics. She has also been inducted into the Pierre Fauchard Academy, and the International College of Dentists, USA Section, where she serves as their Fellow Ambassador of Social Media. She is part of the 2020-2021 Class of the ADA Institute for Diversity in Leadership, and serves as the New Dentist representative on the ADA Council on Dental Benefit Plans.

Dennis McHugh

Dennis McHugh is the manager, third party payer advocacy for the American Dental Association and works in the Practice Institute’s Center for Dental Benefits, Coding and Quality (CDBCQ). CDBCQ is the ADA agency responsible for promoting resources and information on dental benefit plans to employers and member dentists. In addition, CDBCQ responds to requests and helps resolve problems from member dentists regarding concerns with third party payers and the Code.

Supporting Materials