ADA^® Credentialing Service, powered by CAQH ProView^®

Frequently Asked Questions

• How do I log in to the ADA® credentialing service, powered by CAQH ProView®?
  

  All U.S. licensed dentists, including both ADA members and nonmembers, can access the log in page for the ADA credentialing service at ADA.org/godigital. It’s a free service for all dentists, regardless of your ADA membership status.

  The first step to logging in is to make sure you have your ADA ID number—it will function as your User ID to log in to your account.

  • All U.S. licensed dentists have an ADA number regardless of their ADA membership status.
  • ADA account passwords can be reset online using the self-service reset feature.
    • Please note: each dentist must have a unique email address to reset the password using the self-service option to access the account.

  If you need help retrieving your ADA ID number or resetting your ADA account password, please contact the ADA Member Service Center at 800.621.8099 or msc@ada.org (Monday – Friday 8:30 a.m. – 5:00 p.m. CT).

   

• What do I need to get started with the ADA® credentialing service?

  The ADA has developed a handy checklist to help you organize the necessary documentation that you will need to gather before starting the credentialing process. Please review the checklist before you get started. It provides information on the items necessary to complete your credentialing application.

• How long will it take to complete my credentialing profile?

  For dentists who are new to CAQH ProView, most report completing their CAQH ProView profile on average 1-2 hours, depending on how prepared you are when you first log in. Reviewing the checklist will help.

  For returning dentists, after you have fully attested to your CAQH ProView profile the first time, re-attesting may only take a few minutes!

• Why does CAQH ProView® require me to re-attest every 120 days?

  The CAQH ProView system is NCQA-accredited, and therefore designed to require all providers, including dentists, to re-attest their CAQH ProView profile every 120 days. This is to ensure your credentialing information remains accurate and useable by the plans you have authorized. You will NOT need to resubmit all your information each time you re-attest. The CAQH ProView system is designed to retain your credentialing data. Re-attestation takes most dentists on average 5–10 minutes to complete.

  • Communications from CAQH ProView — their system is designed to automatically send you email reminders when your next re-attestation due date is approaching, when certain documents are set to expire, or when required documents need to be uploaded to your profile.

  
  
• Can I print out or save a copy of my CAQH ProView® credentialing application?
  

  Yes. CAQH ProView gives users the ability to download and print a Data Summary or the complete State Replica application, which also includes all of the current supporting documents that have been uploaded to the dentist’s CAQH ProView profile. When the download option is selected the system renders either a PDF or Word document, and files can then be saved on a computer or printed out.

  Keep in mind that while a Data Summary or an incomplete State Replica application may be saved and/or printed out before you complete and attest to your CAQH ProView profile, it is important to remember that dental plans are unable to print, save, or view an incomplete Data Summary or application until the profile is attested to by the dentist.

   

• Do you have any additional resources for Dental Office Managers or Practice Administrators who are responsible for managing large group dental practices?

  Yes! The ADA and CAQH have developed credentialing resources including an on-demand webinar and FAQ specific to your role in managing credentialing information for all of your dentists. This information can be found on the Credentialing Resources for Office Managers web page.

• Can any dental plan access my data?

  No. You control who has access to your information — and participating organizations (i.e., “plans”) are not allowed access without your authorization. Only the plans you’ve chosen will have access to your information. Review a list of the dental plans who are CAQH ProView participating organizations.

  When completing your CAQH ProView profile, you will be asked to select which dental plans or other participating organizations you want to give authorization to access your data. ADA and CAQH recommend that you select the global option to ensure all participating payers are able to credential or re-credential you in a timely manner.

  If you need assistance managing your authorization settings, contact CAQH ProView Support Desk at 888.599.1771.

• I am not an ADA member. Do I still have access to the ADA credentialing service?

  Yes. Any U.S. licensed dentist can use this service at no cost, regardless of their current ADA membership status. Please see the FAQ above titled, “How do I log in to the ADA credentialing service, powered by CAQH Proview?” for more information on how to get started.

  Having trouble logging in or have other questions? Please contact the ADA Member Service Center at 800.621.8099 (Monday – Friday 8:30 a.m. – 5:00 p.m. CT) or via email at msc@ada.org.

• Can office managers, practice administrators, credentialing staff or other assistants log in to the ADA credentialing service by creating their own non-dentist ADA account?

  No. On the bottom login page, there is an option for non-dentists to create an ADA account. This is not an option to gain access to the ADA credentialing service or to submit credentials on behalf of a dentist. Access to the ADA credentialing service is limited to dentists and currently enrolled dental students only. The dentist must be logged in to their own ADA account in order to access the ADA credentialing service.

• How is the ADA helping with the process of creating your CAQH ProView® profile?

  The ADA is doing a lot to help you complete your CAQH ProView profile. And we will continue to work with CAQH to help simplify the credentialing process. If you are new to CAQH ProView, when you start the application process, you will notice that several data fields are pre-populated with information we already have in our membership database — this will save you time!

  Having trouble logging in or have other questions? Please contact the ADA Member Service Center at 800.621.8099 (Monday – Friday 8:30 a.m. – 5:00 p.m.) or via email at msc@ada.org.

• I also use CAQH EnrollHub® to receive EFT payments for my practice. Is my CAQH ProView® credentialing information shared between these two CAQH services?

  No. CAQH ProView® and CAQH EnrollHub® are distinct and separate services offered by CAQH. ProView is CAQH’s credentialing product, and EnrollHub is their universal EFT solution. ProView and EnrollHub are each administered by different CAQH systems. CAQH EnrollHub requires a unique username, password and log in page that is in no way linked to those used by CAQH ProView for credentialing.

  The ADA alliance with CAQH is limited to the CAQH ProView credentialing solution. For help with CAQH EnrollHub, call 844.815.9763 or email efthelp@enrollhub.caqh.org.