Credentialing Resources for Office Managers

Frequently Asked Questions

• How can a practice administrator or credentialing manager obtain ADA ID numbers for any U.S. licensed dentist (members and non-members) working for the same group practice?

  There are 2 ways to find out a member or non-member dentist’s ADA ID number. Option 1 is meant for practice managers, Option 2 is for the dentist.

  Option 1: How Credentialing Managers can Request ADA ID #s for your Dentist(s) online:

  1. Due to the legalities of making sure the ADA has authorization to provide a third-party with a dentist’s ADA ID number, the ADA developed an online tool to streamline this type of request specifically for when group practices need to obtain their dentists’ ADA ID #s. The online request form to request ADA ID #s can be accessed here.
  2. Once the credentialing manager submits the online form to request the ADA ID #s, it will be processed by an ADA Member Service Center (MSC) representative. The representative will be able to generate the search results and release them to the credentialing manager.
  3. Credentialing managers can also contact ADA Member Service Center at msc@ada.org or (800) 621-8099 if they need assistance using the online form.
     
     

  Option 2: Have the dentist contact the ADA MSC personally to get help looking up their ADA User ID

  1. Any member or non-member dentist can personally contact ADA Member Service Center at msc@ada.org or (800) 621-8099. A representative will be happy to help.

   

• I have the dentist’s ADA ID #, now how do I obtain the ADA account password? The dentist(s) says that they forgot it or never set it up.

  Here are the dentist’s options for resetting his or her ADA password:

  Option 1: ADA passwords can be reset online by the dentist through a self-service reset feature located on the ADA log in page.

  • Important note: Each dentist will have to have a unique email address to reset the password and access the account.
    
    

  Option 2: The dentist can personally contact ADA Member Service Center at msc@ada.org or (800) 621-8099 for assistance with resetting their ADA password.

• How can I, as a practice manager, receive communications on behalf of my dentist?

  Our recommendation is that once you have access to your dentist’s CAQH ProView profile, enter a shared practice email or your business email address in the required email fields in CAQH ProView. Those required fields are referred to as the “primary email” and the “PMOC 1” email fields. These are the email addresses which will receive reminder emails from the system when the next attestation is coming due.

  Any dentist who created a profile after October 1, 2017, will be required to create an account by logging into ADA.org/credentialing and signing on to CAQH ProView. You only have one username and password to access both ADA.org and CAQH ProView.

  • If you (or your dentist) previously had an account before October 1, 2017, you can still access your existing account directly through CAQH ProView but both ADA and CAQH recommend going directly through ADA.org/credentialing to ensure your accounts are hosting the same data.
• Other useful tips for practice administrators and credentialing managers

  For dental offices in the beginning phases of exploring the ADA® credentialing service, powered by CAQH ProView® for the first time, here are some additional resources to get started:

  • We recommend visiting the CAQH ProView webpage to sign up for a CAQH on-demand training and to learn more about CAQH Proview.
    • Sign-up for on-demand trainings. Pre-recorded trainings are also available if the on-demand training times don’t work for you and your office.
  • Download the CAQH ProView Dentist Quick Reference Guide as a PDF.
  • Download the CAQH ProView Dentist Practice Manager Module User Guide as a PDF.
    
    

  Additional Contact Information:

  • ADA Member Service Center: msc@ada.org or (800) 621-8099, available to assist all U.S. licensed with credentialing questions every Monday through Friday, 8:30am – 5:00pm Central Time
  • CAQH ProView Support at (888) 599-1771